The information below is for academic year 7 and 8 students, it is here to help you with queries or problems.
1-to-1 Apple iPad Scheme for students
How do I access the the portal?
You can access the payment portal here:
I’ve forgotten my username and password for the portal:
To get your password reset, click on the “forgot your password” link
I need to change by payment details on the portal:
If you have any queries about payments or you need to change your details, you can contact the CPU administration team by calling 0345 872 2156.
Office hours are Monday to Friday, 9am until 5pm.
For out of office requests, please email firstname.lastname@example.org
My child has a problem with the iPad
If you have a problem with the iPad, if it has been lost or damaged you must let the Technicians know.
If the iPad has been damaged you must fill in this form and let the Technicians know.
If you suspect the iPad has been stolen you must contact your local police to get a crime reference number. DO NOT CALL 999
There is an issue with the iPad power adapter and / or lightening cable
Power adapters and their cables are covered under Apples limited warranty for the first twelve months, as long as there is no damage other than wear and tear.
You will need to contact Apple and they will repair or exchange the equipment at no cost. For more information, please click here.
Please note: Power Adapters and Lightening Cables are not covered under the insurance provided by Newbridge.
When will payments be taken?
Payments are usually taken at the start of the month, if you experience problems or notice payments are not being taken please let us know.
My Son / Daughter already owns an iPad
Students who already have an iPad will be allowed to use them at the academy but parents/carers need to be aware that they may be constrained by the filtering system that we have to use. Due to safeguarding procedures these iPads would have to be blanked and set up by the school (although you would still be able to re download any purchased Apps you have already bought). The owned iPad should also not be more than one year old. We also recommend that you take out insurance, which can be purchased if you wish through the scheme.
Staying Safe Online
We will be running a session about staying safe online, but for more tips please see our staying safe online section of the website.
Queries or More Information
If you need help or further information please contact: iPads@newbridgesch.uk